Rates Insurance


Payments are due at the time of service. We accept - Check, Cash or Credit Card (Visa, Mastercard, American Express and Discover).

Cancellation Policy
If you do not show up for your scheduled appointment, or you have not notified us that you are cancelling your appointment at least 24 hours in advance, you will be required to pay the full cost of the session you had scheduled.

Biltmore Psychology Services Provider Fees:

Dr. Potter: $250.00 per 60 min; $375.00 per 90 min

Eve Knadjian, LPC: $150.00 per 60 min; $225.00 per 90 min

Dr. Sandra Lee: $200.00 per 60 min; $300.00 per 90 min

Hannah Kennedy, MA, LAC: $125.00 per 60 min; $190.00 per 90 min

Shana Zimmerman, MA: $125.00 per 60 min; $190.00 per 90 min

Doctoral Student Therapists: $80.00 per 60 min; $120.00 per 90 min

Clients can schedule longer sessions if they would like to do so. Some clients have found it helpful, for instance, to schedule 90 minute sessions every other week instead of meeting for one hour each week. Longer sessions provide the opportunity for more to be accomplished, particularly when using EMDR or EFT couples therapy. Also, some clients find it helpful to have longer sessions when they are in crisis. Talk with your therapist about your specific scheduling needs and goals for counseling. She will help you develop a schedule that will work best for your specific needs.

Dr. Potter oversees oversees four doctoral students and one postdoctoral resident. These students are under the direct supervision of Dr. Potter. Sessions with doctoral students are either video/audio taped to provide Dr. Potter with direct information about what is happening in the sessions. The tapes are then destroyed after the feedback has been provided to your treating therapist. 

Please be aware that Dr. Potter does NOT accept insurance. If you have any "out-of-network benefits" for counseling, your counselings may be covered in full or in part by your health insurance or employee benefit plan. Upon your request, Dr. Potter will provide you with a receipt with the codes needed for you to receive reimbursement from your insurance company. It is your responsibility to submit your receipts and obtain any reimbursement from your insurance company.

Please check your coverage carefully by asking the following questions:

  • Do I have mental health benefits?
  • What is my deductible and has it been met?
  • How many sessions per calendar year does my plan cover?
  • How much does my plan cover for an out-of-network provider?
  • What is the coverage amount per therapy session?
  • Is approval required from my primary care physician?
  • Does my plan cover couple or family therapy? Or does it ONLY cover individual therapy?

Schedule Online

Request a therapy appointment online here

Questions? Please contact me for further information.




(OMB Control Number: 0938-1401)

When you get emergency care or get treated by an out-of-network provider at an in-network hospital or ambulatory surgical center, you are protected from surprise billing or balance billing.

What is “balance billing” (sometimes called “surprise billing”)?

When you see a doctor or other health care provider, you may owe certain out-of-pocket costs,     such as a copayment, coinsurance, and/or a deductible. You may have other costs or have to pay the entire bill if you see a provider or visit a health care facility that isn’t in your health plan’s network.

“Out-of-network” describes providers and facilities that haven’t signed a contract with your health plan. Out-of-network providers may be permitted to bill you for the difference between what your plan agreed to pay and the full amount charged for a service. This is called “balance billing.” This amount is likely more than in-network costs for the same service and might not count toward your annual out-of-pocket limit.

“Surprise billing” is an unexpected balance bill. This can happen when you can’t control who is involved in your care - like when you have an emergency or when you schedule a visit at an in-network facility but are unexpectedly treated by an out-of-network provider.

You are protected from balance billing for:

Emergency services

If you have an emergency medical condition and get emergency services from an out-of-network provider or facility, the most the provider or facility may bill you is your plan’s in-network cost-sharing amount (such as copayments and coinsurance). You can’t be balance billed for these emergency services. This includes services you may get after you’re in stable  condition, unless you give written consent and give up your protections not to be balanced billed for these post-stabilization services.

Certain services at an in-network hospital or ambulatory surgical center

When you get services from an in-network hospital or ambulatory surgical center, certain providers there may be out-of-network. In these cases, the most those providers may bill you is your plan’s in-network cost-sharing amount. This applies to emergency medicine, anesthesia, pathology, radiology, laboratory, neonatology, assistant surgeon, hospitalist, or intensivist services. These providers can’t balance bill you and may not ask you to give up your protections  not to be balance billed.

 If you get other services at these in-network facilities, out-of-network providers can’t balance  bill you unless you give written consent and give up your protections.

You’re never required to give up your protection from balance billing. You also aren’t required to get care out-of-network. You can choose a provider or facility in your plan’s network.

When balance billing isn’t allowed, you also have the following protections:

 ·       You are only responsible for paying your share of the cost (like the copayments, coinsurance, and deductibles that you would pay if the provider or facility was in-network). Your health plan will pay out-of-network providers and facilities directly.

·       Your health plan generally must:

o   Cover emergency services without requiring you to get approval for services in advance (prior authorization).

o   Cover emergency services by out-of-network providers.

o   Base what you owe the provider or facility (cost-sharing) on what it would pay an in-network provider or facility and show that amount in your explanation of benefits.

o   Count any amount you pay for emergency services or out-of-network services toward your deductible and out-of-pocket limit.

o   If you believe you’ve been wrongly billed, you may contact: Arizona Secretary of State , Katie Hobbs. The website is https://azsos.gov. The main number is 602 542-4285

Visit https://www.cms.gov/files/document/model-disclosure-notice-patient-protections-against-surprise-billing-providers-facilities-health.pdf for more information about your rights under Federal law.

Schedule Online

Request a therapy appointment online here

Questions? Please contact me for further information.





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